Palato Digital Privacy Policy

At Palato Digital, we respect our users' privacy and guarantee the protection of their personal data. For this reason, this Privacy Policy explains how we collect, use, protect, and disclose users' personal information during their interaction with our website.

1. Information we collect

1.1. Information Provided by the User
When you visit our website or fill out the contact form, we may collect personal information such as:

  • Full name;
  • E-mail address;
  • Telephone number (optional);
  • Subject (optional);
  • Other information voluntarily provided by the user.

1.2. Cookies and Tracking Technologies:
In addition, our website uses cookies to improve the user experience. Through these, information such as the following may be collected:

  • IP address;
  • Browser type and language;
  • Pages visited and duration of the visit.

For this purpose, we use Google Analytics to analyse traffic and user behaviour anonymously. For more details on the use of cookies and how to manage them, please see our Cookies Policy.

2. Purpose of Data Use

The personal data collected is used for the following purposes:

  • Respond to enquiries sent via the contact form;
  • To provide information about our services and promotions (with the user's consent);
  • Improve the user experience on the website;
  • Analyse internal metrics to optimise services.

3. Information Sharing

Palato Digital does not sell, rent, or share personal information with third parties, except in the following situations:

  • When the user expressly authorises it;
  • If required by law or court order;
  • When necessary to protect the rights and safety of Alcmena or its users;
  • With essential service providers who operate under contract and comply with appropriate security measures.

4. Data Security

We have implemented technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no system is 100% secure. Therefore, we recommend that users adopt good online security practices.

5. Users' Rights

In accordance with the General Data Protection Regulation (GDPR), users have the right to:

  • Access: Request a copy of the personal data stored;
  • Correction: Correct incorrect or incomplete data;
  • Elimination: Request the removal of your data, except when required by law to retain it;
  • Portability: Receive your data in a structured format;
  • Opposition and Restriction: Object to the processing of your data or request its restriction.

To exercise any of these rights, please contact us via our contact page.

6. Links to Third Party Websites

Our website may contain links to third-party websites. However, this Privacy Policy applies exclusively to the Palato Digital website. We therefore recommend that users read the privacy policies of external websites before providing any personal data.

7. Changes to the Privacy Policy

This Policy may be updated periodically to reflect changes in our services or legal requirements. For this reason, we recommend that users review it regularly. Continued use of the website after changes have been made constitutes acceptance of those changes.

8. Contact regarding the Privacy Policy

Finally, if you have any questions, concerns, or requests regarding this Privacy Policy, we ask that you contact us through our contact page. Our team is available to assist you.

Date of Publication: 21 November 2025
Last update: 21 November 2025